1. Who We Are
LCB Transport Ltd ("we", "us", "our") is a transport and courier company registered in England and Wales. Our registered address is Apartment 6, 29 Bishops Close, Erdington, Birmingham, B23 7AY.
Contact us regarding this policy: [email protected] or call +44 7383 368666.
2. What Data We Collect
We collect personal data when you interact with our website or services:
- Contact information — name, email address, phone number
- Location data — collection and delivery postcodes/addresses you enter into our quote calculator
- Booking details — service type, dates, cargo description, weight
- Communications — messages sent via our contact form or WhatsApp
- Technical data — IP address, browser type, pages visited (via cookies)
3. How We Use Your Data
We use your personal data to:
- Provide quotes and process transport bookings
- Contact you about your booking or enquiry
- Send booking confirmations and delivery updates
- Generate invoices and process payments
- Improve our website and services
- Comply with legal obligations
We do not use your data for marketing without your explicit consent, and we do not sell your data to third parties.
4. Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
- Contract — to fulfil your transport booking or provide a quote
- Legitimate interests — to improve our services and communicate with customers
- Legal obligation — to comply with UK law, including tax and accounting requirements
- Consent — for cookies (where applicable)
5. Who We Share Your Data With
We may share your data with:
- WhatsApp (Meta) — when you use our WhatsApp booking feature. Subject to Meta's privacy policy.
- Google — our website uses Google Fonts. Google may collect limited technical data.
- Legal authorities — if required by law or court order
We do not share your data with any other third parties without your consent.
6. How Long We Keep Your Data
- Booking and invoice records — 6 years (UK tax law requirement)
- Contact enquiries — 12 months from last contact
- Website analytics data — 26 months
7. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies — required for the website to function (e.g. remembering your cookie preference)
- Analytics cookies — to understand how visitors use our site (optional)
You can accept or decline non-essential cookies using the banner shown on your first visit. You can also clear cookies at any time through your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data ("right to be forgotten")
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a machine-readable format
- Object — object to processing based on legitimate interests
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
10. Third-Party Links
Our website contains links to WhatsApp and other external services. We are not responsible for the privacy practices of those services. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown at the top. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or to exercise your rights:
- Email: [email protected]</